Archived data FAQs


#1

Q What has happened to my v6 data?
A: We will retain v6 data on a ‘best endeavours’, ‘as is’ basis. We have kept v6 data on our SANs, but have switched off all replication and duplication services. You have not been charged for this.

Q: What if I require my v6 data?
A: If the data is available, we will make the account live in your portal again.

Q: Will there be a charge to reinstate my v6 data?
A: Yes. We will charge:
Storage at your regular rate since the service was suspended.
License charges since the service was suspended.
Ahsay OEM license (pricing TBC when we reinstate the account).

Q: How long will it take to reinstate a v6 account?
A: This depends on where your data is. The minimum period would be 48 hours from when you pay the above costs.

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If we can’t reinstate your account or obtain the Ahsay v6 licenses, we will refund the cost to reinstate your v6 account(s)