Getting started with BOBcloud
This tech doc is for customers who have bought a single Business Backup package from https://secure.bobcloud.net and are installing it on a desktop device.
1. Download and install the client software for Windows and macOS
Windows Desktop backup client download Windows download
macOS Desktop backup client download macOS download
2. Logging into the desktop client
After the installation finishes, the software will prompt you for a login.
Enter the login details of the account you created in the portal.
We recommend you DON’T tick the save password box. This will prevent someone else from automatically logging into your account, modifying your settings, or deleting your backup sets and data.
The software will connect to the backup cluster after 3 - 5 seconds.
3. The software console
View on YouTube
The Trial Version text reminds you that you have a 30-day refund option.
4. Create your first backup set
Click on the Backup Sets tile
Add a new backup set
Choose from three different backup methods.
- File
- Cloud File (Dropbox, OneDrive, S3, etc)
- System (baremetal)
Select the File Backup option and rename the backup set if necessary.
Select the data you want to backup
The backup set is pre-configured to backup your data. You can deselect this and browse your device to select your source data.
After clicking I would like to choose the files to backup, the Windows navigation screen will open, and you can select the files and folders you want to backup.
At the bottom left is an option to connect to a network device using a UNC path.
Backup Schedule
The next screen is the schedule after confirming your backup source. Each backup set is configured to run @ 20:00. You can change this.
Select where you want your backed-up data stored
The Destination screen will show our storage location set as the default. You can keep this if you want us to store your data or remove it and add your own storage destination.
Click on Add to store the data on this backup set to multiple destinations.
If you want to remove our storage destination, double-click on it and then click on Delete this storage destination at the bottom left of the screen.
Backup Set Encryption
The final screen is probably the most important because it contains your encryption password. The system is configured to use the same encryption password you used when you created this backup account (User password).
We recommend you don’t change this. If you change the encryption password, you MUST store it offline, where you can retrieve it afterwards. Remember, you might not need to restore your data for years!
You can also choose Custom and enter your own password.
** NOTE: Whichever option you select, your encryption password will never be transmitted to us. We can never recover or reset it, and if you lose it, you cannot restore your data.
Click on the backup button.
