How to apply an Ahsay hotfix


#1
  1. Update the BOBcloud on your device to the latest version.
    You MUST be running a minimum version of 7.17.0.50. You can update your installation from the customer’s page in your reseller portal - https://portal.data-stor.net

  2. Close our backup software and the system tray process in the bottom right of your screen.

  3. Stop these Windows services (CBT Cluster and Server Services)

  4. Extract the hotfix into C:\Program Files\serverbackup\bin and overwrite any existing files.

  5. Start these Windows services (CBT Cluster and Server Services)

  6. Open our backup software and resubmit the affected backup.