We can connect to your device using RDP or Teamviewer.
Teamviewer is the most popular way and our version of the remote control agent can be downloaded from here https://get.teamviewer.com/bobcloud
This Teamviewer download is a basic application and is not installed on your service. Once you close it down, we can’t connect.
If you have your own version of Teamviewer installed, we can connect if you supply us with the ID and Password.
If you use our version, you will see this screen after you run the downloaded file.
Send us the ID only. The password is not required because it is embedded and known to us.