Create additional help desk contacts

How to create additional accounts on our help desk
Our central help desk is on a different system to our online backup portals.
You can add additional staff to your help desk account as follows.

How to create a Support staff contact
Logon at
Click on Contacts / Sub-Accounts in the top right of the screen
Add the new contact’s details


Activate Sub-Account
Tick the box labelled ‘Tick to configure as a sub-account with client area access’. Doing so will allow the contact to log onto the help desk and access parts of the system you have designated.


Email Preferences
Select the emails you want your contact to receive.