Update the BOBcloud software on your device to the latest major version.
You can update your installation from the customer’s page in your reseller portal - https://portal.data-stor.net
Close our backup software and the system tray process in the bottom right of your screen.
Stop these Windows services (Server Services, Desktop Services and NFS Service (BOBcloud)).
**Either Server Services or Desktop Services will be running depending on which version you have installed.
- Extract the hotfix we have sent you into the same folder(s) in C:\Program Files\serverbackup or C:\Program Files\desktopbackup and overwrite any existing files.
Hotfix contents can vary, and most contain these folders:
- Start Windows services (Server Services, Desktop Services and NFS Service (BOBcloud)).
- Open our backup software and resubmit the affected backup.