How to apply an Ahsay hotfix on Windows

  1. Update the BOBcloud software on your device to the latest major version.
    You can update your installation from the customer’s page in your reseller portal - https://portal.data-stor.net

  2. Close our backup software and the system tray process in the bottom right of your screen.

  3. Stop these Windows services (Server Services, Desktop Services and NFS Service (BOBcloud)).
    **Either Server Services or Desktop Services will be running depending on which version you have installed.

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  1. Extract the hotfix we have sent you into the same folder(s) in C:\Program Files\serverbackup or C:\Program Files\desktopbackup and overwrite any existing files.

Hotfix contents can vary, and most contain these folders:
bin
jvm

  1. Start Windows services (Server Services, Desktop Services and NFS Service (BOBcloud)).
  2. Open our backup software and resubmit the affected backup.

If the backup error continues, please send us this folder ‘c:\users\username\ .obm’ or ‘c:\users\username\ .acb’