Description
The following are some Frequently Asked Questions on AhsayOBM installation on Synology NAS devices.
AhsayOBM is an abbreviation for Ahsay Online Backup Manager.
AhsayACB is an abbreviation for Ahsay Cloud Backup.
AhsayOBM refers to our Server product.
AhsayACB refers to our Desktop product.
Which Synology NAS models are supported by AhsayOBM?
Refer to the following KB article for the list of supported models:
Hardware Compatibility List (HRL) for Synology NAS
How to create a Synology backup account on BOBcloud
- Create a server account in the Reseller Portal. The Synology module will only work on a Server account, not a desktop account.
- Add the Synology module from the customer’s page in your portal under manage backup account settings »
- Download the Synology module directly from the backup server.
To find out which cluster your backup account is on, check on the right-hand side of the customer’s page.
Enter that URL into a web browser and locate the Synology module at the bottom of the Server page, i.e. https://b23.data-stor.net/cbs/system/ShowDownload.do
Online Installation - SPK Online Installer
- Using a web browser, enter the IP address of your Synology NAS device followed by 5000. e.g. https://nas_hostname:5000
- Log in to DiskStation Manager (DSM) with the admin account.
- To install AhsayOBM on Synology NAS, click the Package Center icon from the desktop.
-
When the Package Center window appears, click Manual Install
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When the Manual Install window appears, click Browse to select the AhsayOBM SPK file which you have downloaded (e.g., obm-synology-443-10.121.100.16-https-0O.spk). Then, click Next to proceed.
- When the following message appears, click Agree to proceed.
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After reading the License Agreement, tick the checkbox next to I accept the terms of the license agreement. Then, click Next to proceed.![terms]
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From the download page of your backup service provider’s website, copy and paste the URL into the Ahsay Online Backup Manager - Install window, then click Next to proceed.
- Review the following information on the screen, then click Done to start the installation of AhsayOBM.
- When the installation is completed, AhsayOBM will be listed in the “Installed” packages.![installed]
- To display AhsayOBM, click the Main Menu icon on the top left corner of the desktop.
Then you can click the AhsayOBM icon to launch the application.
You can also add it to the desktop to make it easier to access, right-click on AhsayOBM and click Add to desktop.
- Revert the Trust Level to the previous setting in the “Package Center” afterwards if applicable. Refer to the Synology NAS Trust Level requirement for instructions.
FAQs
What types of files can be backed up by AhsayOBM installation on Synology NAS?
Answer) Only folders or files displayed under File Station can be backed up by AhsayOBM installation on a Synology NAS.
Which backup destinations are supported?
Answer) All pre-configured storage destinations, including other cloud storage, network storage, and local or removable storage on the NAS.
Where is the encryption setting of backup sets saved?
Answer) The encryption setting is only saved at /volume1/@appstore/AhsayOBM/.obm/config/settings.sys
or
/volume1/@appstore/server/.obm/config/settings.sys
How do I stop a scheduled backup job?
Answer) To stop a scheduled backup running on Synology, please follow the instructions below:
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Connect to the Synology NAS via SSH.
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Enter the following command:
touch /volume1/@appstore/AhsayOBM/.obm/ipc/BackupSet/%backupset_id%/stop
or
/volume1/@appstore/server/.obm/ipc/BackupSet/%backupset_id%/stop
Where %backupset_id% is the backup set ID of the corresponding backup set.
Backup job performed by AhsayOBM installation on Synology NAS is slower when compared with installation on other OS platforms?
Answer) Backup job performed by AhsayOBM on a Synology NAS is slower because there are less resources available (e.g. in comparison with AhsayOBM installation on a desktop or server grade computer).
Typically, on most NAS devices, there is less memory and CPU processing power available for compression, encryption, and delta generation during a backup.
The default Java heap size setting for AhsayOBM on Synology NAS is also only set to 256 MB. A user can increase the Java heap size setting to improve the backup performance, refer to the next Q & A for instruction on how to modify the Java heap size setting.
How to modify the Java heap size setting for AhsayOBM on Synology NAS
Answer) To modify the Java heap size for AhsayOBM on Synology NAS:
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Connect to the Synology NAS via SSH.
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Open the following file with a text editor:
/volume1/@appstore/AhsayOBM/obm/bin/WuiService.sh
or
/volume1/@appstore/server/obm/bin/WuiService.sh
- Edit the line:
WuiService.sh
…
JAVA_OPTS=“-Xrs -Xms64m -Xmx256m-Dsun.nio.PageAlignDirectMemory=true”
JNI_PATH=“-Djava.library.path=$LIB_HOME”
…
to
WuiService.sh (Updated)
…
JAVA_OPTS=“-Xrs -Xms64m -Xmx512m -Dsun.nio.PageAlignDirectMemory=true”
JNI_PATH=“-Djava.library.path=$LIB_HOME”
…
- Save and exit from the text editor.
Advanced backup settings (Backup Filter, Continuous Backup, Retention Policy, Command Line Tool, Reminder, and Bandwidth Control) are not found in the AhsayOBM user interface on Synology NAS.
Answer) For AhsayOBM installation on Synology NAS, the client user interface has been simplified. The following backup settings can only be configured via the Reseller portal. Support can also assist.
- Backup Filter
- Continuous Backup
- Basic Retention Policy
- Follow Link
- Compression Type
