How to run the Ahsay backup software in debug mode

How to start our software in debug mode:

Edit the config file

Server version: Open C:\Program Files\serverbackup\bin\RunCB.bat with a text editor
Desktop version: Open C:\Program Files\desktopbackup\bin\RunCB.bat with a text editor

Modify this line SET DEBUG_MODE="" to SET DEBUG_MODE="–debug" (note 2 hyphens)


Save the file


Execute the program

Server version: Execute C:\Program Files\serverbackup\bin\RunCB.bat in an elevated administrative command prompt with the following command: RunCB.bat > C:\temp\backupdebug.log (you can create any path and filename you like for this log).

Desktop version: Execute C:\Program Files\desktopbackup\bin\RunCB.bat in an elevated administrative command prompt with the following command: RunCB.bat > C:\temp\backupdebug.log (you can create any path and filename you like for this log).

It is important you use an elevated administrative command prompt.
If you use a standard command prompt, the process will still run, however, the log won’t be fully formed.

How to start an elevated administrative command prompt.

Locate the command prompt by typing CMD into the start button search or browse through the start menu.
Right-click on the APP and click on Run as administrator


Run a manual backup


After the backup finishes, send us the debug file, i.e. “C:\temp\backupdebug.log”