How to run the Ahsay backup software in debug mode

Open Notepad in Admin mode

Right-click on its icon and select Run as administrator.


Edit the config file in Notepad

Server version: Open C:\Program Files\serverbackup\bin\RunCB.bat

Desktop version: Open C:\Program Files\desktopbackup\bin\RunCB.bat

Modify this line SET DEBUG_MODE="" to SET DEBUG_MODE="–debug" (note 2 hyphens and no space)


Save the file


Execute the program

Open an elevated administrative command prompt CMD. If you use a standard non-administrative command prompt, the process will still run, but the log won’t be generated.

How to start an elevated administrator command prompt.
Locate the command prompt by typing CMD into the search bar or browse through the start menu.
Right-click on the APP and click Run as administrator


Run the respective CMD line below to generate the log

Server version folder : C:\Program Files\serverbackup\bin
Command line syntax is RunCB.bat > C:\temp\backupdebug.log

Desktop version folder : C:\Program Files\desktopbackup\bin
Command line syntax is RunCB.bat > C:\temp\backupdebug.log

Change C:\temp to any folder you can write to.


After the backup finishes, send us the debug file, i.e., C:\temp\backupdebug.log