Open Notepad in Admin mode
Right-click on its icon and select Run as administrator.
Edit the config file in Notepad
Server version: Open C:\Program Files\serverbackup\bin\RunCB.bat
Desktop version: Open C:\Program Files\desktopbackup\bin\RunCB.bat
Modify this line SET DEBUG_MODE="" to SET DEBUG_MODE="–debug" (note 2 hyphens and no space)
Save the file
Execute the program
Open an elevated administrative command prompt CMD. If you use a standard non-administrative command prompt, the process will still run, but the log won’t be generated.
How to start an elevated administrator command prompt.
Locate the command prompt by typing CMD into the search bar or browse through the start menu.
Right-click on the APP and click Run as administrator
Run the respective CMD line below to generate the log
Server version folder : C:\Program Files\serverbackup\bin
Command line syntax is RunCB.bat > C:\temp\backupdebug.log
Desktop version folder : C:\Program Files\desktopbackup\bin
Command line syntax is RunCB.bat > C:\temp\backupdebug.log
Change C:\temp to any folder you can write to.
After the backup finishes, send us the debug file, i.e., C:\temp\backupdebug.log
