How we provide support


#1

We provide support 7 days a week. This puts you in direct contact with a specialist which is the quickest way to resolve your query.

We aim to respond to new requests within 30 minutes during business days and 1 hour at weekends.

Does BOBcloud provide phone support?

If you are a Service Provider customer, we provide inbound and outbound phone support for technical and account management queries.
All other services have ticket-based support 7 days a week. You can open a support ticket anytime here https://control.bobcloud.net/submitticket.php?step=2&deptid=2

I am a Service Provider. How do I phone Tech Support?

If you are a Service Provider customer, your query will be resolved quicker online rather than a phone call. If we think a phone call is the best way forward, we will instigate that ourselves. You can, of course, call us anytime.

You will find our phone number in the top right of your reseller portal here - https://control.bobcloud.net/
For security reasons, we require you to authenticate yourself using 2-factor authentication.
We will only start this process with the mobile phone number on your account.
You can add extra members of staff anytime.

I am not a Service Provider. How do I get Tech Support?

We are pleased to offer ticket based support with technical staff seven days a week.

You can open a support ticket anytime here https://control.bobcloud.net/submitticket.php?step=2&deptid=2