All support is provided Free seven days a week. This puts you in direct contact with a specialist and is the quickest way to resolve your query.
None of the software applications are written by us, and we don’t have control over which features are enabled.
BOBcloud online backup
Does BOBcloud provide phone support?
If you are a Service Provider customer, we provide inbound and outbound phone support for technical and account management queries.
All other services have ticket-based support 7 days a week. You can open a support ticket anytime here Submit Ticket - BOBcloud
I am a Service Provider. How do I phone Tech Support?
If you are a Service Provider customer, your query will be resolved quicker if reported online rather than by phone.
You can still call us if you want to.
You will find our phone number in the top right of your reseller portal here - https://control.bobcloud.net/
For security reasons, we require you to authenticate yourself using 2-factor authentication.
We will only start this process with the mobile phone number on your account.
You can add extra members of staff anytime.
I am not a Service Provider. How do I get Tech Support?
We are pleased to offer ticket-based support with technical staff seven days a week.
You can open a support ticket anytime here Submit Ticket - BOBcloud
Support rules
You agree each party should be polite and provide sufficient information to help the other side.
Abuse of our support system will result in suspension, and you will be asked to post your questions on this forum instead.
Thank you for your co-operation.
