The error index.db is in use is constantly shown at the start of the backup.
The backup always fails.
The file index.db is locked by the OS. This is a file our software uses to index the data in the backup set.
We usually see this error when a backup terminates unexpectedly. The causes can be when a user cancels a backup, a system goes offline (is switched off without warning), VSS has failed on Windows systems, or the system being backed-up runs out of disk space.
Non-Windows systems which don’t use VSS will often keep a file locked and not release it.
- Resolve any local environmental issues such as low disk space or RAM.
- Log the user off and on again.
- Reboot the device.
- Delete the temp folder containing the index file. The locations for Windows and macOS are shown below.
This is an OS issue and not a BOBcloud issue. If the problem persists, check your OS logs for the reason why