[java.io.InterruptedIOException] Failed to generate the backup image of System State Backup


#1

[java.io.InterruptedIOException] Failed to generate the backup image of System State Backup


#2

Hi

This error can be caused by a number of issues, and we have shown some of the most common causes below.

  • Check the ‘Temporary Directory’ location shown in ‘Options’ has plenty of free space. A basic Windows server system state without Exchange will require 15+ GB of free space to back up.
  • Check the ‘Temporary Directory’ location shown in ‘Options’ is not one of the drives being backed up. This only applies to image or bare metal backups.
  • Check the Windows event logs (‘application’ and ‘system’) for any disk or VSS errors.
  • Check the VSS writers are functioning correctly by running this command without the quotes in an elevated window vssadmin list writers

If you are still experiencing issues, send us this folder c:\users\username\ .obm. If the folder is more than 5MB is size, please reduce the content of the log folders to show only the last 5 days of logs.