Issue
Your server or desktop has failed and you need access to your data now. This can be done quickly by installing the backup software on another desktop or server.
Please note the desktop version cannot be installed on a server OS, and must be installed on a desktop OS (Win 10\11 macOS).
How to restore your data on another device
All backup accounts are node-locked to our backup clusters, and your backup accounts will likely be spread across two or more clusters.
You must use the correct software build for the account you want to restore data from. The download link is on the right-hand side of the customer’s portal page.
The download page can be shared and doesn’t require a login. That is useful if you want to download the software on other devices without logging into your BOBcloud account each time.
After installing the software, you can log in with your account credentials and restore your data.
Limitations
This restore method only works for file-based backup sets or cloud services like Microsoft 365. You can’t quickly restore data that requires a pre-built environment such as Hyper V, VMware, Exchange, and SQL servers.
