You might see an error similar to the one below.
[h] Unable to open server file list, “C:\Users\username\temp\1531477628148\Predefined@-1512602026159\index\index.b2b” is in use by another application.[h] Unable to open
The backup software on your device is open and is on a backup job edit or restore page. This locks the database file and prevents backups and restores from running.
Close the BOBcloud \ Ahsay backup software on your device and try the action again.