You will see Initial payment the first time we invoice for a new account or when you add a new device or module to an existing account. This means the license will be billed twice.
Is this a setup charge?
No. This charge replaces a termination charge and removes the need for a termination period. You can delete any account before the month’s end, and it won’t be included on the next invoice. This is providing it has been invoiced at least once.
Why do we do this?
This change has been made in response to reseller feedback over the years.
The Initial payment allows you to terminate any account after the first invoice without having to serve a termination period.
Example
Your customer stops using your BOBcloud service, and you cannot collect payment. You immediately terminate their service with us and won’t be invoiced for it again.
