What does "Includes initial payment" mean on invoices?

You will see Initial payment the first time we invoice for a new account or when you add a new device or module to an existing account. This means the license will be billed twice.

Why we do this

This change has been made in response to reseller feedback over the years.

The Initial payment allows you to terminate any account after the first invoice without having to serve a termination period.

Example: A customer of a reseller (you) stops using the BOBcloud service you provide, and you are unable to collect payment.
You immediately terminate their service with us and you won’t be invoiced for it again.

We only invoice for licenses and storage active in your portal at the end of each month.