What level of technical support is available for troubleshooting backup issues?

BOBcloud Backups (desktop and server)
1

Hi @Support-Tech1,

Can someone from the support team please clarify what level of technical support is available for troubleshooting backup issues? Specifically, I’m wondering if there’s a dedicated support team available to assist with any problems that I might encounter during the backup process.

I understand that technical issues can sometimes arise, and I want to be sure that I have access to the resources and expertise necessary to resolve any problems that might occur. Can someone provide more information about the technical support options available to BobCloud backup users?

Thank you in advance for your assistance.

2

Hi

We provide support seven days a week on this shared service. If you have an issue that requires us to check it directly, we will access your device using Teamviewer.

Service Providers have bespoke support packages tailored to their location and customer needs.

Thanks