I have just created a new backup account in our reseller portal and installed the client software on the server hosting the Hyper-V machines we want to backup. When I create the backup task the only destination I can select is local storage, no other locations are available in the drop-down list.
It’s been a while since I created a new account, but I don’t recall doing anything different when I last added a customer. Can you please advise if I’m missing something?
We’re not sure why this would happen if you are using a reseller account. It is possible this might happen if you create a trial within the desktop software because it won’t pick up your reseller environment. Some resellers have specific environments without cloud destinations.
If there is nothing obvious, please send an email to firstname.lastname@example.org with the backup account ID so we can check.
Hi. I’ve installed the Synology client and scheduled a daily backup. It was initially failing due I believe to the NAS requiring a restart, since the restart the backup has run but is now showing thousands of errors as shown below:
[OnShallUpload_Watcher] Failed to handle new file, sPath=/volume1/Staff_Profiles/tyoung53.313.V2/AppData/Roaming/Promethean/ActivInspire/UserProfile/Program Settings/3480.io. Reason=[SQLiteException] [SQLITE_FULL] Insertion failed because database is full (database or disk is full)
Apologies for the slow reply. Following this error I checked the NAS and was unable to logon as the system drive was full, this has now been resolved and I will amend the temp file location away from the system volume.