Error
A backup hangs or stalls.
Causes
- The device has been rebooting during a backup.
- A version update hasn’t been completed.
- There is limited bandwidth or a connectivity breakdown between the device backing up and our service.
- We also see this issue during initial backups, when a lot of data is uploaded from multiple backup sets. We recommend running new backups one at a time until they are complete.
Fix
Right-click on our application icon in the bottom right of the screen. The name will be Server or Desktop.
You will see this menu allowing you to stop a running backup.
After stopping the backup, click Exit
It might have stalled if the backup doesn’t stop within 5 minutes.
If a backup is stuck on a running process, there is normally a file named running, which should be deleted in either of these locations.
File location:
Windows server version
C:\Users\username\ .obm\ipc\BackupSet{BackupSetID}
Windows desktop version
C:\Users\username\ .acb\ipc\BackupSet{BackupSetID}
MAC
${User_Profile}.obm\ipc\BackupSet\Backupset_id
Delete the file named running.
Create a file named stop (no filename extension is required).
After a few minutes, the backup should stop.
