READ_TIMEOUT=5400000 exceeded

BOBcloud Backups (desktop and server)
1

Note: This tech doc has been updated here - Failed to upload file 000001.bak, will retry after 30 seconds

Issue

This issue normally affects new backups and is always linked to a slow or unstable internet connection between the customer’s server and the backup destination.

[New File] File=“Path-to-file” Error="[N] [ReadAheadInputStream.Reader.readStream] READ_TIMEOUT=5400000 exceeded"

Desktop OS fix

  1. Edit C:\Program Files\desktopbackup\afc.opt

  2. Add the following values to the existing lines in the afc.opt file.

com.ahsay.afc.bfs.cloud.ChunkedOutputStream.retry=20
com.ahsay.afc.io.ReadAheadInputStream.timeout=300
com.ahsay.afc.bfs.cloud.ChunkedOutputStream.upperSleepLimit=5

  1. Restart the Windows service Desktop Services and restart the backup.

Server OS fix

  1. Edit C:\Program Files\serverbackup\afc.opt

  2. Add the following values to the existing lines in the afc.opt file.

com.ahsay.afc.bfs.cloud.ChunkedOutputStream.retry=20
com.ahsay.afc.io.ReadAheadInputStream.timeout=300
com.ahsay.afc.bfs.cloud.ChunkedOutputStream.upperSleepLimit=5

  1. Restart the Windows service Server Services and restart the backup.

Tags
AhsayOBM v7