The program bJW.exe stopped interacting with Windows and was closed

[Support-Tech1]

Cause

bJW.exe is the executable file used by the backup software.
The first indication the file has terminated is when the backup misses its schedule.

This error can be seen after an update has been pushed out from our service which hasn’t installed correctly.

Fix

1. Disable the antivirus and security software from scanning these folders:
   C:\Program Files\serverbackup
   C:\Program Files\serverbackup NFS
   C:\ProgramData\serverbackup

If your installation is using the desktop version, substitute serverbackup for desktopbackup

2. Download the installation file from the reseller portal https://portal.data-stor.net and install over the top of the existing installation. Wait until any running backups and restores have finished.

This tech doc explains how to locate and download the software required:

How to update our software (Ahsay OBM \ ACB)

Overview All backup accounts are node-locked to our backup clusters and it is likely your backup accounts will be spread across 2 or more clusters. This doesn’t affect how your backups work, but it is a consideration should you need to reinstall our software. QNAP and Synology modules aren’t available directly from the portal. Contact us for an update to these modules (we need to know the backup account name). Since February 2020, all updates are pushed from our service. If any of your device…

3. If the issue persists, send us the crash log from the installation folder ‘C:\Program Files\serverbackup\hs_err_pid.log’, and the Windows Event Logs (Application & System)