Throwable=[Bptree.KeyRangeIterator.hasNext] Error=[ABlock.parse] Cannot parse file

BOBcloud Backups (desktop and server)
1

This tech doc has been superseded by Bptree.KeyRangeIterator.hasNext

Error

[BackupSetCmd.uploadBackupFiles][java.lang.RuntimeException] Error=[RuntimeException] [BackupFileIterator.Combined.hasNext] Throwable=[BackupFileIterator.Combined.hasNext] Throwable=[BackupFileIterator.hasNext] Throwable=[Bptree.KeyRangeIterator.hasNext] Error=[ABlock.parse] Cannot parse file.

This is related to an index structure file issue.

Fix

  1. Make sure no backups are running and the temporary directory is empty. The temporary directory is usually c:\users\username\ .obm for a server, or c:\users\username\ .acb for a desktop
  2. Close the BOBcloud software interface
  3. Stop the Windows service Server Services for a server, or Desktop Services for a desktop
  4. Edit this file C:\Program Files\serverbackup\cb.opt

Modify this line as shown below com.ahsay.cloudbacko.core.bset.file.RemoteBDB.forceRebuild

From this:
com.ahsay.cloudbacko.core.bset.file.RemoteBDB.forceRebuild=

To this:
com.ahsay.cloudbacko.core.bset.file.RemoteBDB.forceRebuild=true

  1. Restart the Windows service Server Services for a server, or Desktop Services for a desktop.
  2. Run the backup once.
  3. After it finishes close our software interface.
  4. Change the debug option back again com.ahsay.cloudbacko.core.bset.file.RemoteBDB.forceRebuild= to the original state in the ‘cb.opt’ file (otherwise, the next backup job will rebuild index again)
  5. Run the backup again to verify if the issue is solved.

Ahsay OBM \ ACB version 7